1. Introduction

Plain Speak Online Services (“PSOS”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988.

By accessing our website or using our services, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect personal information including:

Your name
Business name
Email address
Phone number
Website or business needs
IP address
Browser and device information

We collect data through cookies and tracking tools, including:

Google Analytics
Meta Pixel
Microsoft Clarity

We do not knowingly collect sensitive personal information (e.g., health, racial origin, financial details beyond necessary payment processing).

3. How We Collect Information

We collect information when you:

Fill out website forms
Contact us via email or phone
Subscribe to our newsletter
Book consultations
Interact with our website (via cookies/scripts)

4. Cookie Policy

Our website uses cookies to enhance your browsing experience and track user interactions for remarketing purposes.

5. Purpose of Collection

We use your information to:

Respond to enquiries
Deliver and manage services
Process payments and invoices
Send newsletters (explicit opt-in)
Improve user experience
Conduct advertising and remarketing campaigns

We do not sell personal information to third parties.

6. Data Storage and Protection

We protect your information from misuse, interference, and unauthorised access.

Payment details are securely processed via Stripe. Our third-party tools maintain high security standards.

7. International Data Transfers

Your data may be processed or stored on servers outside Australia, including in the United States.

We ensure these providers comply with strict privacy and security standards.

8. Data Retention

We retain your personal information only as long as necessary for service delivery, financial/legal compliance, or until you request deletion.

9. Accessing or Updating Your Information

Request access or corrections by contacting [email protected].

10. Newsletter & Marketing Emails

Marketing emails are sent only with explicit opt-in. You may unsubscribe anytime via email links or direct contact.

11. Children’s Privacy

Our services are intended for users aged 18 or older. We do not knowingly collect data from minors.

12. Your Rights and Complaints

For privacy concerns, contact us directly.

Unresolved complaints may be directed to the Office of the Australian Information Commissioner at www.oaic.gov.au.

13. Contact Us

Plain Speak Online Services

1/33 Ostend Road, Scarborough WA 6019

📧[email protected]

📞0483 956 506