1. Overview

Plain Speak Online Services ("PSOS", “we”, “our”, “us”) provides digital services including website development, online bookings and payment systems, SEO, reputation management, marketing automation, and software consulting.

By using our services or accessing our website, you explicitly agree to these Terms of Service.

2. Services Provided

Tailored services include:

Website design and hosting

Online booking/payment setup

Local SEO and reputation management

Marketing automation setup

Software advisory and implementation

Ongoing website support

Some services include access to our white-labeled software platform.

3. Payment Terms

Payments via Stripe or direct bank transfer.

50% upfront; remainder upon completion unless otherwise agreed

Month-to-month ongoing services, no lock-in

Payment terms: 7 days from invoice

Late payments (over 30 days) may incur a 5% monthly late fee. Persistent non-payment may result in service suspension or termination.

4. Refunds and Cancellations

Due to tailored services, refunds are generally not provided. Exceptions may be considered at our discretion as outlined in service agreements.

5. Client Responsibilities

You agree to:

Provide accurate, timely information

Review/approve deliverables promptly

Ensure your business complies legally beyond our technical delivery

6. Intellectual Property

Unless stated in writing:

You retain ownership of provided content.

PSOS retains rights to templates, processes, tools unless custom-built.

Website designs/materials transferred upon final payment.

7. Limitation of Liability

PSOS’s liability for services shall not exceed total fees paid for the service in dispute. We are not liable for:

Loss due to downtime/interruption

Third-party software issues

Changes post-project completion

8. Indemnity

You agree to indemnify, defend, and hold PSOS harmless from claims, damages, costs, or liabilities arising from your use or misuse of services or breaches of these terms.

9. Disclaimer on Advice

Recommendations provided by PSOS are offered in good faith but do not constitute legal, financial, or professional advice. You remain responsible for due diligence.

10. Dispute Resolution

Disputes must initially be addressed by direct negotiation. If unresolved within 30 days, mediation under Western Australian jurisdiction will follow.

11. Termination

You may terminate ongoing services anytime with written notice. Services already delivered or partially completed will be invoiced accordingly.

12. Updates to Terms

We may update terms at any time. Changes will be posted online, and significant updates communicated via email.

13. Governing Law

These terms are governed by Western Australian law. Disputes shall be subject exclusively to Western Australian courts.

14. Contact

Questions? Plain Speak Online Services

📧 [email protected]

📞 0483 956 506